Frequently Asked Questions

Product & Business Questions

Do you have a printed catalog to mail?
We do not publish a printed catalog. Each product page does have a button toward the top right for “Print Catalog”. Pressing this will allow you to print the products on this page. We find that this system saves the company thousands of dollars and allows customers to print what they need, saving landfills of wasted paper.

Do you offer samples?
We do not offer samples. In the past we have tried different systems for sampling and found that it was not cost effective to continue to offer them. Most of our products offer a single piece.

Are your products tested on animals?
We do not test on animals and we do not carry products that have been tested on animals.

Do you sell gift certificates?

We do offer gift certificates. Just call our office so that we can arrange payment and send out the certificate. If you want to have the certificate mailed to someone as a gift, we would be happy to assist you!

The LUGINA Cosmetics Newsletter is garbled. Why and what can I do?

I am glad you receive our newsletter as it is the best way to get information on sales and specials! Our newsletters are emailed with html embedded code which provides the links to many sale announcements.

If your newsletter is garbled, check to see if your email program has a setting that allows you to view html emails. If it does not, Contact Us and we can send you the newsletter in a pdf format.

Order Questions

What can I do to lower my shipping cost?

Most often the more you purchase at one time, the lower your shipping. For orders over 210 pounds, our online shopping cart will give a special “USPS Preferred Rate”. We worked hard with USPS to come up with this special rate and feel good about passing the savings on to customers. This savings will also apply to phone orders.

If you have a larger order, we are always happy to get a freight truck quote for you. For most orders over 500 pounds, this will save you considerable money. Just remember, you may have a 53 foot truck delivering your order. The driver does not take the order off of the truck…you need to handle this yourself.

I own a business and have my own USPS shipper number. Can I ship on my account number?

Yes, please phone us so that we can program your account with that number. By doing this, all of your online orders will offer you the option of shipping on your shipper number.

Can I add to an order?

Once an order is placed it goes through several systems and cannot be changed or altered. This means you cannot add to an order once is it placed.

Can I cancel an order?

Once an order is placed it goes through several systems and cannot be canceled. If you do not want the order, you must refuse delivery. It is then processed as a return.

I placed an order for a product last week and now it is on sale. Can I get the sale price?

Most often an item has gone on sale because the manufacturer has given us a temporary sale effective immediately. Therefore, we are unable to give the sale price to orders placed prior to the sale.